At Graal systems, we protect your data.
Not only do we build world-class features, we also have a laser-focus on building a secure engagement platform to house and process your data.
At Graal Systems, we take your security and privacy seriously. As the GDPR legislation comes into effect in the spring of 2018, privacy will become a primary focus for most business. With this in mind, we’re committed to helping our customers adjust to the scope of the changes by being transparent about our practices and how we protect data and privacy.
This page covers most topics related to security and privacy on our platform. If you would like additional information, or have questions, please contact our Sales team or Support via live chat.
As a Graal Systems customer, you are subject to several policies regarding how to properly use the service and benefit from it. Please read these policies carefully so you are aware of your responsibilities as a customer of Graal Systems.
These policies are:
Terms of Service – explains the relationship between Graal Systems and you, the customer – when you access and use Graal Systems and its related domains (together, the “Website “) and/or download, install, use and in some cases purchase Graal platform (including all related documentation, updates and upgrades) and any other services offered by Graal Systems.
Privacy and Anti-spam policy – includes our privacy promise and detailed explanation of our privacy practices regarding data, GDPR and EU-US privacy shield related policies articles you are subject to.
Data processing agreement – example of Data Processing Agreements (DPA) between the customer and Graal Systems. If you need the DPA to be compliant with privacy regulations, we will sign it for you.
This agreement includes standard model clauses for transfer to third-party countries (the current bar set by the EU Commission). These clauses ensure our customers can transfer data to countries outside of the EEA for use in our system. Further, Graal Systems has DPA’s in place with all sub-processors where legally required.
Our platform is a sovereign solution and does not depend on any cloud provider, we are present on all American providers (Microsoft Azure, Google GCP and Amazon AWS), but also French (OVH, Scaleway), Swiss (Exoscale) or German/Norwegian (Hetzner). We can even deploy our solution on private infrastructures for customers with demanding security constraints.
We enable encryption of sensitive data both at rest and in transit over public networks.
We don’t mine or access your data for any purposes.
We do not access, sell or rent your data. Only authorized personnel have access to data in limited cases.
We regularly back up your data and provide a maximum 24-hour RTO and RPO.
Your data belongs completely to you. We won’t delete data in your account without giving you time to export it.
All connections to our services are protected via the use of encrypted connections, such as the Secure Socket Layer (SSL) protocol.
“GDPR” stands for the European Union’s General Data Protection Regulation. It replaces the Data Protection Directive. The purpose of GDPR is to ensure appropriate protection of personal data in a digital society.
GDPR, like the Data Protection Directive before it, finds its roots in Article 8(1) of the Charter of Fundamental Rights of the European Union, which echoes Article 12 of the Universal.
Declaration on Human Rights adopted by the UN General Assembly in 1948, and Article 16(1) of the Treaty on the Functioning of the European Union, pursuant to which “everyone has the right to protection of personal data concerning him or her.”
Though GDPR was adopted in 2016, it does become enforceable on May 25, 2018.
This regulation affects all businesses who are established in the EU, control or process data of data subject(s) who are EU natives. Essentially, almost all businesses working with personal data will be affected by it.
What are main responsibilities under GDPR?
Organizational responsibilities under GDPR will depend on the nature of your business and your personal data processing activities. Nonetheless, broadly speaking, GDPR requires that personal data be:
- Processed lawfully, fairly and in a transparent manner
- Collected for specified, explicit and legitimate purposes and not further processed in a manner incompatible with those purposes
- Adequate, relevant, and limited to what is necessary for achieving those purposes
- Accurate and kept up to date
- Stored no longer than necessary to achieve the purposes for which it was collected
- Properly secured against accidental loss, destruction, or damage
Further, GDPR places additional obligations on companies to document their processing activities and be able to demonstrate their compliance with the above principles.
It also codifies the requirement that companies apply data protection by design and by default when developing and designing processes, products and systems.
In addition, if you use service providers to process personal data on your behalf, you will need to ensure that you have an appropriate contract in place that ensures that they are obligated to apply GDPR’s data processing standards.
Similarly, if you are transferring EU personal data outside the EU, you may only do so if it is being transferred to a country deemed by the EU Commission to have adequate data processing regulations.
For transfers to countries not deemed adequate, you must ensure appropriate alternative safeguards are in place.
Currently, under the Directive, approved transfer safeguards include the EU-US Privacy Shield and standard contractual clauses.
Depending on the nature of your business and your personal data processing activities there are various other GDPR obligations that may apply. You should consult with a qualified privacy professional to understand how GDPR applies to your specific business.
What’s the definition of “personal data” under the GDPR?
Personal data refers to means data that relates to an identified or identifiable natural person (aka “data subject”). An identifiable data subject is someone who can be identified, directly or indirectly, such as by reference to an identifier like a name, an ID number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Importantly, this is a very broad definition and can encompass data like IP addresses of a user’s personal device, their device ID, or their phone number. It does not matter that the identifier could change (e.g., that the user could change their phone number or device ID).
What matters is that the information can be used to “pick that user out of the crowd” even if you don’t know who that user is.
It is also important to note that the definition of personal data is not tied to concerns about identity theft the way that definitions of personally identifying information (PII) are under many US data breach laws. So, even if it seems like there would be little privacy harm if someone got ahold of your users’ IP addresses, that does not mean that those IP addresses are not personal data.
It just means that this data may not require the same level of data protection as more sensitive personal data like your users’ credit card numbers.
Data we collect
There are two types of data stored and processed within our service.
First is the data of Graal Systems customers collected in multiple ways, mostly during sign up for our services as a trial or a subscription on our website. This data includes customer contact name, email, organization name and could include phone number or social accounts (if included). Any other information could be gathered during sales, marketing or support activities to identify and provide the best solutions for the customer’s needs.
Then, customers upload data for storage and processing within applications that are hosted on our cloud platforms.
We ensure the confidentiality and integrity of customer data with industry best practices.
Graal Systems’ services are hosted at ISO/IEC 27001, ISO/IEC 27018, SOC 1 and SOC 2 certified data centers located within the EU.
They are certified to comply with the most comprehensive portfolio of internationally-recognized standards and certifications of any cloud service provider.
Processing of data
Our customers use the Graal Systems Service to create data pipeline and/or machine learning jobs for different purposes.
When creating, managing, and running such jobs we process and store data on behalf of our customers.
Graal Systems does not control the content of jobs or the types of information that our customers may choose to collect or manage using the Graal Systems Service.
We are committed to helping our customers adhere to privacy laws and regulations to the most possible extent.
During the processing and storage of customer’s data, we can help them comply with regulations by providing tools and dedicated processes that will help respect data subject rights (like Request forms for example) and provide secure storage and access to data.
We also process personal data of our direct customers in order to provide them services, process payments, resolve customer success issues, etc. During the period of our service usage, the data processed by our service and other processors is needed to provide the best possible experience for our customers.
Legal communication and Contacts info
For all legal communication not related to privacy and security questions please contact us at firstname.lastname@example.org
Complain to authorities
Under GDPR rules, data subjects (regarding controllers or processors) have the right to complain to authorities if they feel their rights have been neglected.
For filing complaint please see contacts below :
Data Protection Commissioner Ireland via this link
For EU-US and Swiss-US privacy shield independent recourse mechanism, or to file a complaint, please contact our partners at www.bbb.org/EU-privacy-shield/for-eu-consumers
Vulnerability Disclosure Program
Effective from January 2022 Graal Systems, Inc. runs active vulnerability disclosure program,